Terms & Conditions

Terms & Conditions

General sales conditions

The present general sales conditions apply to all sales concluded by Lorenzo International Horse Show, DVD, books and others products from the artist Lorenzo and conducted via the Web site from Lorenzo www.lorenzo.fr

ARTICLE 1 - PRICE

1.1 - The products sold by Lorenzo International Horse Show are quoted in Euros, inclusive of all taxes (VAT) and excluding shipping and order processing costs (See Delivery).

1.2 - In the case of an order to a country other than France, you are the importer of the product(s) concerned. Depending on the country to which products are being delivered, customs duty, VAT and other taxes may be levied. Lorenzo International Horse Show is not concerned by these duties and taxes which are to be paid by the customer, who is entirely responsible as regards both declarations and payments to the competent authorities and bodies in the country concerned. Relevant information can be obtained from local authorities or sales agents in the country concerned.

1.3 - All the orders must be paid for in euros.

1.4 - Lorenzo International Horse Show shall reserve the right to modify its prices at any time. The price guaranteed to the purchaser is that posted on the Website at the time of the purchase.

1.5 - Products remain the property of Lorenzo International Horse Show until the integral payment of their price.

ARTICLE 2 - ORDER

Online : www.lorenzo.fr

Lorenzo International Horse Show shall reserve the right to refuse or cancel any clients Sales Order in the event of any contentious matters in connection with payment for previous Sales Order(s).

ARTICLE 3 - ORDER CONFIRMATION

You acknowledge to have read and taken due notice of our Sales Terms before passing your orders. Any purchase order validated on the Website is a confirmation of same and entails an irrevocable acceptance of the present sales terms. Unless otherwise stated, all data recorded by Lorenzo International Horse Show will be regarded as the evidence of the communication, orders and payments that occurred between the parties.

ARTICLE 4 - AVAILABILITY

The offers presented in the Website are valid as long as the products which are referred to remain in line (www.lorenzo.fr)

ARTICLE 5 - DELIVERY

The order will be processed on order form and payment receipt. Therefore, the applicable delivery time starts from the date of the order receipt. Delivery times specified on the Website (“order form” page) allow for order processing, packaging and transportation.

Products are delivered to the delivery address given when the order was placed.

Products may be mailed in individual packages or bulk orders. In the case of bulk orders, products may be delivered separately and at different times. Lorenzo International Horse Show cannot be held responsible for these delays. In the same way, Lorenzo International Horse Show cannot be held responsible for the consequences of any transportation delay.

Shipping fees :

Zone 1 : European Union and Switzerland : Germany, Austria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland,
Hungary, Irland, Italy, Latvia, Lithuania, Luxembourg, Madère, Malte, Holland, Poland, Portugal, Czech Républic,
United Kingdom, Slovakia, Slovenia, Sweden, Switzerland (including Saint-Marin, Liechtenstein, Vatican).

Zone 2 : Rest of world : European countries (out of European Union and Switzerland), Africa, America, Asia, Oceania.

More than 20 shipments : Contact us by Email to webshop@lorenzo.fr

ARTICLE 6 - PAYMENT

You can either pay by credit card, or by transfer on Lorenzo International Horse Show account. Our Bank Identity Statement (RIB) is available on request online (webshop@lorenzo.fr) .

ARTICLE 7 - PRODUCTS CONFORMITY

Lorenzo International Horse Show is committed to refund or exchange products that are damaged, defective or products that do not correspond to your order. In this case, you must report it online, (webshop@lorenzo.fr) and return the product(s). Obatala will refund or exchange the purchased product at your request. The request will have to be done within 7 working days from the receipt of the product(s). After this deadline, claims won’t be considered.

ARTICLE 8 - REFUNDING

Refunds, in accordance with the possibilities of article 7, will be made by cheque within a period less than or equal of 3 months following receipt of the returned package. The bank cheque will be addressed to the customer who have placed the order and to the invoicing address.

ARTICLE 9 - CUSTOMER SERVICE DEPARTMENT

For any further information or question, Customer Service Department remain at your disposal :

Email : webshop@lorenzo.fr
Address :
Lorenzo International Horse Show
Route du Bac
13460 - Les Saintes Maries de la Mer
FRANCE

ARTICLE 10 - INTELLECTUAL PROPERTY

All text, notes, illustrations and images reproduced on www.lorenzo.fr are the copyright of the author and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation, private use only is permitted and any other use without the prior authorisation of Lorenzo International Horse Show is an infringement of the author's copyright and a violation of intellectual property rights. The partial or total reproduction of some or all of the elements composing the Website Lorenzo International Horse Show are formally prohibited.

ARTICLE 11 - RESPONSABILITY

All products offered for sale are subject to the requirements of French legislation. Lorenzo International Horse Show cannot be held responsible for any failure to meet the requirements of the legislation of any other country where products are delivered. It is the customer's responsibility to check with local authorities in matters related to the importation and use of the products ordered. Photographs and pictures are used as illustrations and are not contractual ones. For any further information, please contact us: webshop@lorenzo.fr

ARTICLE 12 - PROCEDURE AND LITIGATION

This contract is subjected to French law. Only the French version of the legal information is deemed valid. In the event of litigation, competence is granted to the French courts.

ARTICLE 13 - PERSONAL INFORMATIONS

All personal information provided to the company Lorenzo International Horse Show are stored in a file . Lorenzo International Horse Show is committed to maintaining the security and privacy of your personal information which won't be disclosed or sold to anyone.

All information are collected in the form of computer data for the limited purposes of DVD shipping, order processing and possibly, communicating to Lorenzo International Horse Show customers. These information will only be used by the management order service and by the information and communication service of the Company Lorenzo International Horse Show.